Shipping Information for Feature Dress
At Feature Dress, we aim to provide efficient and reliable shipping services to ensure your orders arrive promptly and in perfect condition. Below are the details regarding our shipping policies, methods, and estimated delivery times.
Shipping Methods & Costs
•Shipping costs will be calculated and displayed at checkout.
•Shipping fees are non-refundable, except in cases where we are at fault (e.g., incorrect or defective items).
Processing Time
•Orders placed before 12 PM PST (Monday–Friday) will be processed and shipped the same day.
•Orders placed after 12 PM PST, on weekends, or on holidays will be processed the next business day.
Order Tracking
•Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
•You can also log into your account on featuredress.com to view your order status and tracking information.
Delivery Policies
1.Shipping Address:
•Ensure your shipping address is accurate when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
2.Signature Requirements:
•Orders over $200 may require a signature upon delivery for security purposes.
3.Undeliverable Packages:
•If a package is returned to us due to an incorrect address or refusal of delivery, customers will be responsible for any re-shipment costs.
4.Lost or Delayed Shipments:
•Contact us at [email protected] or +1 (213) 389-8000 if your order has not arrived within the estimated delivery timeframe.
International Shipping
We currently do not offer international shipping. Stay tuned as we work to expand our services globally.
Same-Day Delivery
For customers near Los Gatos, CA, same-day delivery may be available for an additional fee. Contact us at +1 (213) 389-8000 for more information.
Shipping Restrictions
We do not ship to the following:
•P.O. Boxes.
•APO/FPO addresses.
•Freight forwarding companies.
Contact Us
If you have any questions or concerns regarding shipping, please reach out to us:
Feature Dress
653 Vasona Ct, Los Gatos, CA 95032, USA
Email: [email protected]
Phone: +1 (213) 389-8000
At Feature Dress, your satisfaction is our priority. Thank you for shopping with us!