Return & Exchange Policy for Feature Dress
At Feature Dress, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your experience is hassle-free.
Eligibility for Returns
We accept returns under the following conditions:
1.Items must be returned within 30 days of the delivery date.
2.Items must be in their original condition, unused, and with all original packaging, tags, and labels intact.
3.A valid proof of purchase (e.g., order confirmation email or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return or exchange:
•Gift cards.
•Final sale or clearance items marked as non-returnable.
•Customized or personalized items.
•Items damaged due to misuse, wear, or alteration.
How to Initiate a Return
1.Contact Customer Support:
•Email us at [email protected] or call +1 (213) 389-8000 with your order number and reason for the return.
2.Receive a Return Authorization:
•Our team will provide you with a return authorization number and instructions for returning your item.
3.Prepare Your Package:
•Place the item(s) in their original packaging and include the return authorization number and proof of purchase.
4.Ship the Package:
•Use the provided return shipping label (for domestic orders) or a carrier of your choice.
Refund Policy
•Refunds will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
•Shipping fees from the original order are non-refundable, except in cases of defective or incorrect items.
Exchange Policy
If you wish to exchange an item:
1.Follow the return process above for the original item.
2.Place a new order for the replacement item to ensure availability.
3.Once we receive the returned item, we will process your refund.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not as ordered:
1.Contact us immediately at [email protected] or call +1 (213) 389-8000.
2.Provide your order number and photos of the issue.
3.We will arrange a replacement or full refund, including any return shipping costs.
Gift Returns
If you received an item as a gift and wish to return or exchange it:
•Contact us with the gift receipt or order details.
•Refunds for gift returns will be issued as a store credit.
International Returns
For international orders, customers are responsible for return shipping costs and any applicable duties or taxes. Please contact us at [email protected] for assistance.
Return Shipping Costs
•Domestic Returns: Prepaid return labels are provided for eligible returns.
•International Returns: Customers are responsible for all shipping and customs fees.
In-Store Returns (if applicable)
If you are near our physical location in Los Gatos, CA, you can return items in person:
Address:
Feature Dress
653 Vasona Ct, Los Gatos, CA 95032, USA
Contact Us
For questions about returns and exchanges, please contact:
•Email: [email protected]
•Phone: +1 (213) 389-8000
•Mail:
Feature Dress
653 Vasona Ct, Los Gatos, CA 95032, USA
We value your trust and strive to ensure a seamless shopping experience at Feature Dress. Thank you for choosing us!